|Quality Canvas Photos wants to earn, and keep, your business. To prove it, we offer two Guarantees for your protection. The first covers your initial order with us, the second provides protection for every subsequent order.|
Our "no-questions-asked" full refund on your first order is available for one week after receiving your order and is limited to a rolled canvas order no larger than 16"x20" (or any combination of prints of equivalent monetary value), or a gallery wrap order no larger than 8"x10". You are welcome to make a larger initial order, in which case the maximum "no-questions-asked" refund is limited to the monetary equivalent of a 16"x20" rolled canvas (for rolled canvas orders) or an 8"x10" gallery wrap (for gallery wrap canvas orders), plus our applicable "standard" shipping costs. Limit of one "no-questions-asked" full refund per email address, household or address. (This guarantee cannot be provided on special order items, where our editing services have been requested or where the request for refund is due to the customer's error in ordering). Please see our FAQ section for instructions on how to request a refund under our guarantee policies.
On all subsequent orders we offer a full refund of your printing cost in the event that the canvas or printing is defective. Refund requests must be submitted within one week of receiving your order. Please see our FAQ section for instructions on how to request a refund/replacement under our guarantee policies.
Please note. Canvas, as a photo print media, is a cloth based product with a textured surface. Occasionally, small irregularities may be visible under close inspection. These are to be expected, and in almost every case add realism to the canvas photo. We inspect every canvas we print in an attempt to ensure our standard of quality materials and printing is achieved. If a flaw is readily visible or would detract from the aesthetic look of the canvas, we will print another master. In the off chance that you receive a canvas that does not meet these standards, please contact us and we will do our best to provide you with a satisfactory resolution. Please note. We cannot provide refund or replacement for damage caused during your stretching, mounting or hanging process. Nor can we guarantee printing results from poor quality or low resolution photo images. We make every effort to retain maximum image quality through our processes and software, but no guarantee of image quality can be provided.